Velox Motus ("we", "our", "us") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect personal data when clubs, members, administrators, and visitors use the Velox Motus platform, website, and related services.
Velox Motus is a software platform designed to support sports clubs with membership management, competition administration, bookings, communications, and payment processing.
By using our platform, you agree to the practices described in this Privacy Policy.
We may collect and process the following categories of information:
Account Information
Club Information
Payment Information
Payments are processed securely through Stripe. We do not store full card information. We may store:
Usage Data
We may collect technical and usage information including:
Communication Data
We may store emails sent through the platform, notifications, member communications, and support requests.
We use personal data to:
We do not sell personal data to third parties.
Under UK GDPR, we process data under the following lawful bases:
Payments are handled by Stripe. By using paid features of Velox Motus, you acknowledge that payment information is processed in accordance with Stripe's policies.
Stripe Privacy Policy: https://stripe.com/gb/privacy
Velox Motus does not directly store full payment card information.
Velox Motus may use trusted third-party providers including:
These providers may process data on our behalf in accordance with their own privacy policies and security standards.
We retain personal data only for as long as necessary to provide the platform, fulfil contractual obligations, comply with legal requirements, resolve disputes, and maintain financial records.
Inactive or deleted accounts may have associated data removed after a reasonable retention period.
We implement reasonable technical and organisational security measures to protect personal data. However, no online system can be guaranteed to be completely secure.
Users are responsible for:
Under UK GDPR, users may have the right to:
Requests may be submitted via the contact information below.
Velox Motus may use cookies and analytics technologies to maintain user sessions, improve functionality, analyse platform usage, and enhance performance.
Users may disable cookies through browser settings, although certain features may not function correctly.
Velox Motus is not intended for children under the age of 13 without appropriate parental or club supervision. Clubs remain responsible for ensuring appropriate permissions are obtained when managing junior member information.
Where third-party services process data outside the United Kingdom, we take reasonable steps to ensure appropriate safeguards are in place.
We may update this Privacy Policy periodically. Updated versions will be published on the Velox Motus website or platform. Continued use of the platform after updates constitutes acceptance of the revised policy.
For privacy-related enquiries, requests, or concerns, please contact:
Velox Motus
Email: support@veloxmotus.com